3 Comments

  1. bartlett
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    My father, a small business owner (16 franchise restaurants) once told me the secret is never, ever give the customer their money back. Once you do that, you’ve admitted they won. Instead, do everything humanely possible to make it up to them. So, instead of debating the costs, see if maybe you can throw a few bones to them to make them think they are getting a better deal.

    Appropriate response is usually the response you don’t want to give, but know it’s the one that will cool the problem.

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  2. ·

    I worked it out, but thanks for the advice! Honestly, I suspect she just wanted to “enjoy her righteous anger” as another online friend put it. She was the one who found and hired me, but the actual business was her father and brother’s family business. This is just my gut talking, but I suspect her e-mail had as much to do with family dynamics as economics. But that’s neither here nor there.

    BTW, how goes the photography thing?

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  3. bartlett
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    A slight detour for a few months, but still generally moving forward. Perhaps its that fourish part of me that makes excuses, but I’ve become convinced I need a new camera before I can make quality images to share with the world. lol…

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